Miss High Tea - Terms and Conditions | Bespoke and Curated Events & High Tea Parties

TERMS & CONDITIONS

OUR TERMS & CONDITIONS FOR ALL HIRE GOODS, SERVICES, STYLING SERVICES & CUSTOM PRODUCED ITEMS.

Thank you for choosing Miss Events Melbourne / Miss High Tea and we are so excited you have chosen our business to be a part of creating your event with you.

TERMS AND CONDITIONS in Short:

By making a payment, the Hirer agrees to our terms and conditions of hire.

The quote/invoice will automatically cancel if payment fails to be made by the due date.

7 Days from quoted/invoice date. Availability on items will need to be rechecked.

No items are secured until invoice payment is made in full.

It is the Hirer's responsibility to check their quote & invoice details, quantities booked and colours.

You will have your quote or invoice itemising the hire items and/or services included in your booking, plus the key terms and conditions.

All items including fine bone china, teapots, tier stands and Cutlery MUST be returned in the same condition that it was received (i.e. not chipped, cracked, not broken, not bent and with no visible damage).

Extra cleaning fees will apply if it is not received cleaned.

All fine bone china, teapots, tier stands and Cutlery MUST NOT be washed in the dishwasher. Hand wash only and must be handled with care.

Do not use rough scourers or strong chemicals to clean. A light towel or microfiber cloth used to dry.

For the complete list of the Hirer's obligations, refer to our 'Full Terms & Conditions' section below.

Candle Hire:

By hiring our Candles and Glass cylinders you also accept and acknowledge these additional conditions.

Please note that this item is subject to a 15% cleaning fee & 10% packing fee.

Notice: 2 weeks notice must be given for booking our candles and pillars

Any breakage of 1 item is charged at a 5 set replacement retail fee.

If you require a brand new candle for your day please let us know as additional full purchase costs will apply.

If used on our table linens and any wax drips, a further cleaning or replacement fee for the linen may apply.

We strongly advise using pillar coasters or matting under our candles in the case there is any heat from them.

Our candles can not be used outside of the pillars or left unattended.

Please be very careful and vigilant with these open flamed candles around decorations, nature, public and animals.

Here’s all the other “legal‘ information to help ensure a smooth vendor relationship with us:

WHAT DO I NEED TO DO?

Please have a read of this document and contact us if you have any questions.

Otherwise, if you agree with these Terms and Conditions, by simply making a payment via a payment option available this will be treated as your acceptance of the Terms and Conditions set out on this page or in the document ‘Miss Events Melbourne / Miss High Tea’s - Hire Terms and Conditions’.

DEFINITIONS

The ‘Hire Company’, ‘We’ , ‘Our’ or ‘Us’ refers to Miss Events Melbourne / Miss High Tea.

The “Client”, ‘Hirer’, ‘You’, or ‘Your’ refers to the individual(s), sole traders, small businesses, companies, partnerships or unincorporated entities hiring linens and /or other props from the Hire Company, as noted within the contract attached to these terms and conditions

The ‘Linens’ refer to all Linens-based products made available for hire by Miss Events Melbourne / Miss High Tea. This includes napkins, table runners, table cloths and any cloth items.

The ‘Hired Goods’ refer to all items hired by the Client from the Hire Company.

This includes but not limited to Tea sets, Linens, Cutlery and other Event and Decoration items.

The ‘Services’ or ‘Styling Services’ refers to all labour and professional services provided by the Hire Company.

This includes, but is not limited to, consultations, meetings, table styling, décor styling, event design, graphic design, table set-up, pack down and custom design.

The ‘Custom Designed Products ’ refers to all items uniquely designed by the Hire Company based on instructions provided by the Client. This includes, but is not limited to invitations, signage, graphics, mini banners, menus, long banners, signage and printed napkins.

The ‘Invoice’ refers to the invoice issued by Miss Events Melbourne / Miss High Tea. The Invoice should be read together with these Terms and Conditions.

The ‘Fees’ refers to the charges set by and owed to Miss Events Melbourne / Miss High Tea in Your invoice.

The ‘Venue’ refers to the location where Your event will take place or delivery or pick up with occur.

CONDITIONS APPLICABLE TO HIRED GOODS

2.1 LINENS

Standard booking for Linens includes the hire of Linens-based products only and laundering or dry cleaning of Linens. This includes hire of linen, cotton, velvet and printed napkins, table runners, table cloths and any other Linens-based goods made available for hire by the Hire Company.

2.2 CUTLERY HIRE

Standard booking for Cutlery Hire includes the hire of cutlery items and post-event full-clean only. This includes all available cutlery sets or custom sourced ranges. Cutlery is available to hire per piece or in sets of 4-pieces as stipulated on quote or invoice.

2.3 DECORATION ITEMS

Standard booking for Decorations Items includes the hire of the following items only:

Backdrops

Table numbers

Candleholders and vases

Table décor

Signage Stands

Floral arrangements

2.4 EXCLUSIONS

Our standard booking does not include delivery, styling, set-up, service and return of the Hired Goods.

2.5 HIRE PERIOD

All bookings for Hired Goods are subject to a hire period of 24 hours from delivery unless otherwise stipulated in the quote or invoice.

Hire returned outside of the standard 24 hour hire time will incur a fee of 35% of the hire cost per day. This will be deducted from the security bond payment.

Please contact the Hire Company to discuss requirements for longer hire periods.

If you have chosen to have your order delivered and collected by Us, the hire period will be determined by Us and is dependent on the time and date of your event, access to the venue location and Our delivery schedule. We endeavour to meet all customer requests regarding delivery days and times however this may not always be possible.

2.6 QUALITY OF HIRED GOODS

The Hire Company makes the following guarantees to You in respect of the quality of Hired Goods at the time of delivery or pick-up:

Linens will come clean, pressed and folded.

We do our best to ensure that the napkins are not creased or wrinkled, however we cannot guarantee all items will come completely crease free.

Cutlery Hire will be cleaned, sterilised and polished, packed into reusable containers for easy return and protection.

Decoration Items will be clean and polished.

2.7 USE OF HIRED GOODS

Please note the following conditions that apply to the use of Hired Goods during your event:

For Linens, do not use wax candles directly on the Linens as this may cause permanent damage and staining. Use glass drip trays underneath any candles that may drip wax.

An additional cleaning fee of $45 p/h will be incurred if wax drops more than 15mm in size are found on the Linens after returning.

No wax at all is allowed on our textured table runners. Drip trays and candle holders must be used.

All candle holders must only be used with quality wax candles. We have these for purchase to ensure no damage is caused. Using cheap or unsuitable candles may incur additional cleaning charges of $45 p/h.

Any wet Linens MUST be air dried before placing them into the laundry bags to avoid mould damage.

It is the responsibility of the Hirer to give the venue or catering all the correct instructions on the use of the Hired Goods.

Cutlery MUST be returned rinsed clean and in the same condition that it was received (i.e. not broken, not bent and with no visible damage). Extra cleaning fees will apply if the cutlery is not received rinsed.

Natural and cotton Linens including napkins, should not be left exposed in the sun for extended periods of time as this may cause permanent damage in the form of bleaching.

2.8 PICK-UP OF HIRED GOODS

Pick up of Hired Goods are available by appointment from a number of locations or any other nominated location as agreed with the Hire Company.

The Hire Company has the right to check the personal identification of the person picking up the Hired Goods and keep a record of them until the items are returned in the appropriate condition.

The Hire Company also has the right to store credit card payment details of the Hirer until the items are returned in the appropriate condition. The Hire Company has the right to charge the nominated credit card for the cost of any losses, permanent damages or stolen Hired Goods.

Please note, once Hired Goods have been picked up by you, it is Your responsibility to ensure the safe return of all of the Hired Goods at the end of the Hire Period at the agreed return location with the Hire Company.

The Hire Company is not liable for any breakages or damage that occurs in the transportation of the Hired Goods in Your vehicle or any courier vehicles.

Please check over and count the Hired Goods carefully and notify Us prior to Your event if there is any existing damage, unsatisfactory condition (according to section 2.6) or missing items of concern. The Hire Company cannot provide assistance on any damages, missing items and unsatisfactory condition (according to section 2.6) that is reported after the event has occurred. Unreported damages may result in replacement or damage fees when You return the Hired Goods.

If there are no replacement items available, the Hire Company will provide a substitute item that is suitable for the job and operates effectively the same.

In the event that the Hire Company cannot deliver the missing or replacement items to You in time, the Hire Company will provide a full refund on the quantity of missing, damaged or unsatisfactory items. The Hire Company will not provide a refund for the Hired Goods that were suitably used for Your event.

2.9 DELIVERY OF HIRED GOODS

The Hire Company can deliver the order to Your location or venue, Your home address or event stylist at Your request. The Hire Company will work with Your venue or event stylist on the logistics to ensure timely delivery to Your venue or event stylist. Usually, this means the Hired Goods will be delivered the day before Your event.

If you require the Hired Goods more than 1-day in advance of the event, we must be notified of the requested delivery date prior to the week of Your event to organise the packing of the Hired Goods. Failure to notify us of your required earlier delivery date, may result in being unable to deliver at that time and we will default to organising delivery 1-day prior to your event.

Where Hired Goods are required to be delivered, a delivery courier fee will be calculated by location and weight / size of the parcels. An estimate of the delivery courier fee will be added to the Invoice at the time of booking but may be revised 5-days prior to the event when calculations can be more accurate.

The Hire Company may engage with and rely on external courier services to deliver Your hire items. Where Hired Goods are not delivered on time, Miss Events Melbourne / Miss High Tea will refund the full cost of the booking.

Please check over and count the Hired Goods carefully and notify Us prior to Your event if there is any existing damage, unsatisfactory condition or missing items of concern. If the Hired Goods have arrived damaged, in unsatisfactory condition (according to section 2.6) or missing from the delivery, please let Us know immediately prior to Your event occurring by calling or texting 0421 022 526.

If items are missing or damaged, the Hire Company will attempt to deliver the missing items or replacement items to the venue where Your event is occurring before they are required, however it cannot be guaranteed if Your event is located out of metropolitan Melbourne. If there are no replacement items available, the Hire Company will provide a substitute item that is suitable for the job and operates effectively the same.

The Hirer must ensure that the delivery or pick up time is met or fees will be charged at an hourly or daily rate.

2.10 RETURN OF HIRED GOODS

Hired Goods can be returned to the Hire Company location as defined at booking stage or any other nominated location as agreed with the Hire Company.

The Hired Goods should be returned in the following condition:

Linens should be returned in the laundry bags provided and should be dirty, not cleaned.

This is to enable the Hire Company to properly launder the Linens.

Wet Linens MUST be air dried prior to inserting into the laundry bags (otherwise they may grow mould and be permanently damaged, resulting in cleaning or replacement fees)

Do not attempt to wash the Linens prior to return, as incorrect laundering may cause damage.

All fine bone china, teapots, tier stands and Cutlery MUST be returned in the same condition that it was received (i.e. not chipped, cracked, not broken, not bent and with no visible damage). Extra cleaning fees will apply if it is not received cleaned.

All fine bone china, teapots, tier stands and Cutlery MUST NOT be washed in the dishwasher. Hand wash only and must be handled with care. Do not use rough scourers or strong chemicals to clean. A light towel or microfiber cloth used to dry.

Decorative Items should be returned in the same condition that they were received.

No wax is to be left on table runners or linens. This may incur additional cleaning or item replacement fees.

The exact amount of items given to You from the Hire Company must be returned or item replacement fees will apply.

Without rubbish or litter inside the laundering bags, boxes and tubs. A rubbish removal fee will apply if the Hire Company needs to dispose of any unwanted rubbish found in the returned items.

2.11 PERMANENTLY DAMAGED, LOST OR STOLEN HIRED GOODS

If a Hired Good is permanently damaged, lost or stolen, You will be required to pay the full replacement fee for the damaged/lost/stolen items.

The Hire Company has the right to check the personal identification of the person picking up the Hired Goods and keep a record of them until the items are returned in the appropriate condition.

Permanent Damage refers to:

Significant change to the Hired Good such that the quality of the Hired Good can no longer be restored to its original condition. This includes, but not limited to, breakages, sun bleaching, permanent staining (mould, lipstick, oily foods, heavy sauces, coloured wax) and fire damage.

This excludes normal wear and tear from use, washable stains and regular soiling that can be removed by dry cleaning or stain removal cleaners.

Stolen goods refer to items not returned within the 24 hour hire period and when no communication regarding return has been advised to Us. The Hire Company reserves the right to retrieve their property at any time from You and the location which they are being stored and used.

STYLING SERVICES AND AVAILABILITY

Our styling services are only available as an addition to an order for Hired Goods. We may be unable to provide styling services to You if we already have an existing booking on the same date or time. We can provide styling services to any location in Victoria, interstate or internationally.

3.2 STYLING QUOTE PROCESS

Where You have requested and instructed the Hire Company to provide Table &/or Event Styling services, We will:

Undertake an initial 20 minute consultation with You by phone or email prior to providing a fee quote; Longer consultations will incur a fee of $120.00 per hour.

Provide You with a fee quote in writing based on the concepts discussed in the initial consultation;

Provide an invoice to You after the quote has been accepted within 7 days of submission;

Undertake any stated consultations with You prior to your event date to confirm Your styling plan, quantities and any other details required for Your design and set-up.

3.3 STYLING SERVICE INCLUSIONS

Styling Services will include those stated in the package that You have been invoiced for and confirmed.

All set-up and pack down on the day of your event including Our Hired Goods and those that We have discussed with You prior to your event in Our consultations together.

Any services and/or products that fall outside the scope of the original Quote or Invoice, will incur additional fees, and these fees will be notified to you.

Pack-down service includes removing all Hired Goods from the Venue returning them to our storage location.

3.4 UNCONTROLLABLE EVENTS AND WEATHER

In the occurrence of wet weather, We will use our reasonable endeavours to make alternative arrangements. We will not be liable for any loss suffered due to the change of venue or poor weather.

Hired Goods must be protected and moved out of the wet weather, or damage fees will be incurred by the Hirer.

If We have to cancel any/all of the Services because we are unable to continue due to a medical or personal emergency, or some other event beyond our reasonable control, we will use our reasonable endeavours to find an alternative professional to complete the Services. We will not charge you for the time involved in doing this. However, you must pay for the Services up to and including the date of cancellation.

We do suggest that every Client has a wet weather plan organised prior to their event day to avoid additional costs, missing out, stress and inconvenience.

3.5 DURATION OF TABLE STYLING

Styling Services will include the labour and professional advice for the duration of hours stated in the package that You have been invoiced for and confirmed.

3.6 STYLING SERVICE CHARGES AND TRAVEL EXPENSES

A non-refundable payment within 7 days of accepting the Quote or the Client risks their Service date becoming unavailable.

Services will not commence until full payment is received.

You will be deemed to have accepted these Terms when you pay.

In addition to the fees payable for the Services, if We provide Services further than 20kms from Melbourne CBD, You will pay us for all generally incurred additional travel, parking, accommodation, food and staff costs.

We may charge you for any reasonable costs that we incur as a result of any delay caused by You or due to any circumstances that are within your reasonable control.

Fees are payable by electronic funds transfer (EFT) to a bank account nominated by us or PayID, or any other means reasonably determined by us from time to time. Credit Card payments will have a 4% charge fee and is due payable with the invoice. Please advise Miss Events Melbourne / Miss High Tea should you wish to use this option and fees.

If you fail to pay us in accordance with these Terms, we reserve the right to cease your work immediately without notice, and may seek damages for the loss suffered by us due to your default.

We reserve the right to charge you interest in respect of the late payment of any money due under these Terms at the rate of 5% above the cash rate from time to time of the Reserve Bank of Australia from the due date to the date of receipt of payment.

You agree to pay us such costs and expenses as we may incur in recovering payment from you where you fail to make payment in accordance with these Terms.

3.7 STYLING SERVICE CANCELLATIONS

If You request to change the date of Your event due to COVID-19, the terms and conditions according to Our COVID-19 POLICY section 6 this document will apply.

If You cancel Your event, the following cancellation fees will apply:

Cancelled within 90 days of the event date: 25% of the remainder of the total balance is payable;

Cancelled within 60 days of the event date: 50% of the remainder of the total balance is payable;

Cancelled within 30 days of the event date:100% of the remainder of the total balance payable.

3.8 SERVICE CLIENT OBLIGATIONS

As the Client, You are responsible for:

Giving us clear and accurate information / instructions;

Providing feedback in a timely manner;

Advising us in a timely manner about any special requirements that you or your guests may have;

Looking after our hired goods;

Being on time for meetings and trial runs (if any); and

3.9 THIRD PARTY SUPPLIERS AND SERVICE PROVIDERS

Miss Events Melbourne / Miss High Tea act as an independent contractor brokering the contract(s) between you and any third-party suppliers and service providers required to complete your event, styling and design services. You will be the contracting party with the supplier and service provider.

We will take reasonable steps to select appropriate suppliers, but we are not responsible for the goods, performance or attendance of the suppliers.

In the event of non-attendance, non-performance or inadequacy of any supplier, we will take reasonable steps to enable the event to take place in accordance with the stated invoice and discussed Services..

We reserve the right to make any changes to third-party pricing, services and goods engaged due to hire availability or logistical circumstances. In the event of any specific requirements (including without limitation any significant design changes, and ordered quantity) representing a total Styling Budget price increase, you will be notified and afforded an opportunity to confirm.

In the event of an emergency, including on the day of the event, we may take any action we deem necessary to maximise the success of the event and fulfil the Services.

3.10 THE USE OF SUB-CONTRACTORS

If we wish to perform any or all of our Service obligations under these Terms through sub-contractors, we will seek your written consent, (such consent not to be unreasonably withheld, delayed or conditioned).

3.11 EVENT PHOTOGRAPHY

We may take or employ a third-party styling photographer to take photographs of the event styling, details, You and Your guests if present at Your event for Our portfolio, website and social media use. We will seek your consent (such consent cannot be unreasonably withheld, conditioned or delayed) and will send You the photography gallery after the event at no additional cost.

You give us permission to use any photograph of you and the event setting for viewing on our website and related social media outlets for promotional purposes only. We will seek your consent (such consent cannot be unreasonably withheld, conditioned or delayed) to use the images for any other form of advertising other than publication on our website and social media accounts. We will also obtain consent from your photographer for the use of their professional images.

3.12 SERVICE LIABILITY

We shall not be liable to any Client for any loss or expense which is:

Indirect or consequential loss;

Economic loss or other loss of turnover, profits, business or goodwill;

Loss of amenity represented by the Client having no visual record of an event; or

Loss or damage suffered by the Client as a result of an action brought by a third party.

The above provisions apply even if such loss was reasonably foreseeable or we had been advised of the possibility of the Client incurring it.

Except in the case of death or personal injury, the total liability of Miss Events Melbourne / Miss High Tea under this Agreement, shall not exceed the sum of $10,000. This applies whether an action is based on contract, tort or any other basis in law.

This paragraph (and any other paragraph which excludes or restricts the liability of Miss Events Melbourne / Miss High Tea applies to Miss Events Melbourne / Miss High Tea employees, contractors, subcontractors and agents as well as Miss Events Melbourne / Miss High Tea.

You agree to indemnify us against any liability to any supplier for the event in case of any claim against us. This indemnity will include all professional, legal fees and personal time cost of Miss Events Melbourne / Miss High Tea.

3.12 TERMINATION OF SERVICES

We may choose to terminate this Agreement at any time, within 7 days notice to you, if:

We consider that a request for a Service is inappropriate or for any improper, immoral or unlawful purpose;

You fail to provide Us with clear and/or timely instructions to enable Us to provide the Services;

We are of the view that there has been a breakdown in our working relationship and You fail to pay our invoice(s) in accordance with these Terms

If You become abusive, threatening, harmful or dangerous to any person employed by Miss Events Melbourne / Miss High Tea or any of our contracted suppliers.

At Our discretion, we may terminate this Agreement at any time, and without notice to you, if you become insolvent (for company clients) or bankrupt (for individual clients).

Any rights or obligations that have accrued up to and including the date of termination will survive.

You will pay us for all work done up to and including the date of termination.

3.13 DISPUTES AND OUR RELATIONSHIP TO YOU

In the event of a dispute between Us and You, the parties agree to attempt to settle the dispute by engaging in good faith with each other in a process of mediation before commencing arbitration or litigation.

Miss Events Melbourne / Miss High Tea is an independent contractor, not an employee. The engagement of Services with Us does not create a partnership relationship. Neither You or Us, have the authority to enter into contracts on the other party’s behalf.

You agree that we will not be prevented or restricted by virtue of Our relationship with You under this Agreement from providing Services to Our other clients, some of whom may be in competition with you or have interests that conflict with Your own.

3.13 CONFIDENTIALITY

Neither You or Us, may disclose Confidential Information about or belonging to the other without the other’s consent. Notwithstanding, we may disclose Confidential Information to our contractors in relation to the provision of the Services if required for the proper performance of the Services.

“Confidential Information” means all non-public information or documents which either party receives or produces in connection with the Services, but does not include any information which is: (a) or becomes generally available to the public other than as a result of a breach of this clause; (b) known to either party prior to Miss Events Melbourne / Miss High Tea commencing the Services; (c) received from a third party who owes no obligation of confidence in respect of the information; or (d) developed by either party independently of the Services to which these Terms relate.

CUSTOM DESIGN PROCESS

Where You have requested and instructed the Hire Company to design and produce custom products, the Hire Company will:

Take a full payment to secure the product online;

Gather the relevant information from You required to customise the design with Your names, date, location, any text and hashtag text;

Provide a proof of design by email for Your review 1 week after receiving Your relevant information text;

Allow You to make 2 rounds of changes included for custom designs. Please refer to section 4.5 ‘Changes to design’ for the full list of what is included and excluded;

All proof of design must be approved by You in writing within a reasonable timeframe (see Section

5.1) in order for production of custom designed products to proceed.

The production of Your custom designed product will have a lead, design and production time of minimum of 1 weeks or any other time informed at the booking of products.

4.2 CUSTOM DESIGN PROCESS

Where You have requested and instructed Miss Events Melbourne / Miss High Tea to design and produce Custom Product, We will:

Undertake a design consultation with You

Ask You to supply inspirational images to guide the design process;

Provide You with a quote in writing based on the concepts discussed in the consultation;

Provide an invoice payable to You for the chosen option;

Take a 60% non-refundable deposit to secure the booking and artwork creation;

Contact You regarding the specific colours, images, text and wording You would like in the design;

Prepare 2 design options with proof of designs sent by email for your review within 2-3 weeks of receiving Your text and wording.

Allow You to make 3 rounds of changes included for custom designs. Please refer to section 4.5 ‘Changes to design’ for the full list of what is included and excluded;

All proof of design and fee of quote must be approved by You in writing within the quotation timeframe (see Section 5.1) in order for production of Custom design to proceed.

The production of Your custom designed product will have a lead, design and production time of minimum of 1 weeks or any other time informed at the booking of products.

4.3 CUSTOM DESIGN DELIVERY OR PICK-UP

Once Your order is ready, Miss Events Melbourne / Miss High Tea will contact You to organise pick-up or delivery.

The terms outlined in Section 2 also apply to the Pick-Up and Delivery of Custom Design/Product.

4.5 CHANGES TO DESIGN

Strictly no changes to the design, layout or fonts are included in the custom design options.

The changes that can be made by You include those relating to minor text wording, colour palette and final printing Cloth material. The colour palette must be finalised prior to any artwork being created for you.

The artwork concept idea cannot be changed after approval from the initial 2 design options. Any additional or major changes requested will be charged at $50 per hour, billed in one-hour blocks.

Only digital proofs of the artwork are provided for approval. Samples may be available for a fee.

4.6 EXPRESS TURNAROUND

A Fee payable of 20% of the total invoice (incl. gst) is required to cover express third-party costs for express service.

4.7 PRINTING AND ARTWORK

Miss Events Melbourne / Miss High Tea will allow the usage and perform the printing of another designer’s artwork onto a product or to manufacturer if You have the right to use the artwork for this purpose. Contact details of the original designer must be provided to Miss Events Melbourne / Miss High Tea.

An artwork processing fee (plus gst) will apply to any Custom design requested that uses third party artwork. This covers process costs associated with formatting and communication.

All artwork designed by Miss Events Melbourne / Miss High Tea and its employees, is owned by Miss Events Melbourne / Miss High Tea and cannot be replicated or reproduced without written consent.

MONEY MATTERS 5.1 QUOTATION

All quotes provided expire within 7 calendar days from the date that the quotation was provided by the Hire Company or as stated in the quote. The Hire Company reserves the right to adjust prices in any quotation once the 7 calendar days have passed. A “first in, first out” policy applies to all hire items. A quotation does not guarantee the availability of any items, as bookings are only secured after a deposit is received by the Hire Company. Please note all quotations are inclusive of:

GST;

the process and handling fee;

the damage waiver fee; and

security bond payment.

5.2 DEPOSIT

We do not accept deposits to confirm your booking. Full payment is required it secures the Hire Company’s efforts in commencing the provision of services, and/or preparation of hire items for Your event.

In the case the Hirer allows a deposit, this is non refundable.

5.3 FINAL QUANTITY CONFIRMATION AND PAYMENT DUE DATE

If a deposit is agreed to, The final quantity of Hire Goods required will be confirmed with You, 30 days before your pick-up date and cannot be changed after this stage. If we receive no notice of changes to your quantities at this stage, it is assumed that the original booking is correct and final payment will be for this quantity.

FINAL PAYMENT DUE DATE

Final balances on the invoice issued by the Hire Company must be paid to the Hire Company at least 30 days prior to Your pick-up or delivery date. If the balance payable has not been completed, the Hire Company reserves the right to withhold Hire Goods or Services until the payment conditions have been met and finalised.

5.4 PROCESS AND HANDLING FEE

A 5% surcharge applies to the total full-priced Hired Goods cost (incl. GST) on every order for processing and handling. This charge is non-refundable, as it covers all efforts undertaken by the Hire Company in packing, counting, checking Your order and ensuring everything has been thoroughly cleaned before you receive it, and after it is returned by You. This includes cleaning of the Hired Goods after any prior cleaning done by the venue.

5.5 DAMAGE WAIVER FEE

A damage waiver fee of 10% applies to the total full-priced Hired Goods cost (incl. GST). This is to cover minor damage from ‘wear and tear’ of the Hired Goods, so that We can keep replacing stock and maintain high product standards.

Please note that the damage waiver fee is separate from the replacement cost of permanently damaged or lost items.

5.6 SECURITY BOND PAYMENT

A refundable security bond payment of $150 applies to Hired Goods bookings below $250. For bookings over $300, a bond payment of $200 or nominated amount for hire is required. This payment is due with the balance of the invoice.

Payable by direct bank transfer or PayID with invoice payment.

You must provide your preferred bank details to us before or after the event, so we can transfer the security deposit back to you in a timely manner. Should you fail to provide us with your bank transfer details, any security deposits not requested within 6 months of your event finishing, will be recorded as unclaimed and forfeited by You.

The security bond payment will be refunded within 14 business days of Your event, once the Hired Goods are returned and cleared for any damage.

5.7 SEVERABILITY

If any part of these Terms is held to be illegal, invalid or unenforceable by a Court of law, the legality, validity and enforceability of the remaining parts will not be affected.

Our Terms and Conditions were last updated on 26th June 2023 & are available via email or on our website.